General Terms and Conditions

Section 1 Scope

(1) These General Terms and Conditions (“Terms and Conditions”) apply to all contracts that you, as a customer, conclude with us through our online shop.

(2) A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are mainly outside their commercial or self-employed professional activity.

Section 2 Conclusion of the Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

(2) By clicking the “Buy” / “Order with obligation to pay” button, you submit a binding offer to purchase the goods contained in your shopping cart.

(3) The contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

Section 3 Prices, Payment Terms and Customs Fees

(1) The prices shown are final prices plus delivery costs.

(2) Due to our small business status according to Section 19 of the German VAT Act (UStG), we do not charge VAT and therefore do not show it separately.

(3) The payment methods available to you are generally those shown during the checkout process.

(4) Some of our goods are shipped from logistics centers outside the EU. We expressly point out that customs duties and import charges may apply for deliveries to Germany or other EU countries. These costs are not covered by us and must be paid by you directly to the relevant customs or tax authorities. You will receive a corresponding notice on the product page before completing your order.

Section 4 Delivery and Shipping Conditions

(1) Goods are delivered by shipping to the delivery address provided by you.

(2) The estimated delivery times are stated on the respective product page. Since shipping is partly handled by international logistics partners, delays due to customs clearance may occur in exceptional cases.

(3) If delivery of the goods fails because you cannot be reached at the delivery address provided, you will bear the cost of any further delivery attempt.

Section 5 Retention of Title

The goods remain our property until full payment has been received.

Section 6 Liability for Defects

(1) The statutory liability for defects applies.

(2) For complaints, please contact our customer service at info@aurelia-skin.de.

Section 7 Right of Withdrawal and Exclusion for Sealed Hygiene Products

(1) Consumers have a statutory right of withdrawal of 14 days.

(2) The right of withdrawal expires early for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies in particular to opened creams, serums or oils that were provided with a physical hygiene seal.

Section 8 Voluntary 30-Day Satisfaction Guarantee

In addition to the statutory 14-day right of withdrawal, we offer a voluntary 30-day satisfaction guarantee under the following conditions:

(1) The guarantee can only be claimed after at least 20 consecutive days of use of the product from the delivery date.

(2) The request must be submitted to us in writing, for example by email, no later than the 30th day after receipt, together with a detailed explanation.

(3) For product bundles, the guarantee applies to a maximum of one (1) opened product. All other products in the set must be returned unopened and in their original sealed condition.

(4) Any free gifts must be returned complete and unused.

(5) The customer bears the direct cost of returning the goods to our German business address.

(6) The statutory right of withdrawal remains unaffected by this voluntary guarantee.

Section 9 Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.